Returns Policy
At Lilac Library's, we do not accept returns. However, if an item arrives with defects or damage, please contact us at support@lilaclibrarys.com. If the product is determined to be damaged, we will send out a replacement free of charge. Please note that while we cover the shipping cost for the initial replacement, any further replacement shipping costs will be the responsibility of the customer.
You should expect to receive your refund or replacement within four weeks of notifying us, however, in many cases you will receive a refund or replacement more quickly.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We aim to dispatch all merchandise within 2 weeks of ordering. Once dispatched, orders shipped to the UK should arrive within 3 days, while international orders should arrive within 5-7 days. Please note that once your order has been marked as dispatched, it may take up to 7 days for your tracking information to update.
For special edition books, we aim to dispatch them within the timeframe notified on the original listing. Please refer back to the original listing for specific dispatch dates, and check our FAQ section for shipping updates. After dispatch, special edition books should arrive within 3 days in the UK and within 5-7 days internationally. Please allow up to 7 days for your tracking information to update once the order has been marked as dispatched.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
